Report a Fault

Service Faults are investigated immediately; if you are impacted by a fault let us know immediately

Fault Lodgement

Has the service ever worked?
Have you performed all Level 1 checks on the service?
Before a fault can be lodged all level 1 must be performed
Do you accept fee for service if fault is found on Client End?
We will halt the process if charges will apply, this can delay resolution
Service Type:*

Contact Name*
Business Name*
Contact Phone:
Service Address*

Is the Service Hard Down?
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Fault Details*

Diagnosing a fault

Before logging a fault please ensure you have completed all level 1 diagnostics. A first step would be to reboot the Router/Modem and NTU’s.

Alternatively to the online form, you can use the buttons below to get intouch with us.

After Hours Support

After business hours, for the quickest response we encourage you to use the online form, or call the service centre and leave an after hours message. Please remember if the fault is client side, fee for service can apply.

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