Diagnosing a fault
Before logging a fault please ensure you have completed all level 1 diagnostics. A first step would be to reboot the Router/Modem and NTU’s.
Alternatively to the online form, you can use the buttons below to get intouch with us.
After Hours Support
After business hours, for the quickest response we encourage you to use the online form, or call the service centre and leave an after hours message. Please remember if the fault is client side, fee for service can apply.